Hotel Technology
A hotel's technology stack is now as strategic as its location.
Otel AI and the promise of winning your mornings back
Read → Otel AI's new video shows a platform that plugs into your PMS, RMS and POS to automate reporting. It claims clients save 20+ hours weekly.
The Hotel's Silent Leak Isn't in the ADR, It's in Chargebacks
Read → Kloutit uses AI to automate chargeback defense and only charges when it recovers funds. Its seed round was backed by the CEOs of Stayforlong, Atrápalo, Destinia, and ByeTravel.
Aromar Hotels picks Cloudbeds to modernize its tech stack
Read → Aromar Hotels & Restaurants selects Cloudbeds as its management system for the next growth phase. What this means for hotel tech and why legacy PMS is losing ground.
Aimbridge launches LIFT to get a grip on labor management
Read → The management giant rolls out an in-house platform that unifies forecasting, scheduling and execution. Pilots already show productivity wins in housekeeping and laundry.
HSMAI Europe launches weekly AI podcast for hotels
Read → HSMAI Europe debuts a weekly video podcast on AI and hotel strategy, opening the format to founding partners and AI content experts.
Housekeepers week puts digital tipping in the spotlight
Read → International Housekeepers Week (Sept 13-19) reignites the debate on digital tipping: are hotels ready for guests to say thanks without cash?
Your front desk decides if the $350 trip fee was worth it
Read → More travelers pay travel advisors around $350 per trip. But the one who validates that fee is not the advisor, it's the hotel front desk. And that's where everything is won or lost.
Hotel AI: No Magic Pill, Just Readiness and Ops
Read → A framework for real revenue gains from AI in hotels: three phases, no shortcuts.
Hilton takes conversational AI to hotel search
Read → Hilton launches an AI-powered trip planner on its website, integrating with Google AI Mode, ChatGPT and Claude to let travelers book with natural language.
Tech is not strategy, it's the tool to execute it
Read → Javier Ortiz, founder of Sextaplanta, argues that technology must serve hotel strategy, not the other way around.