Operations

Representment

Representment is the merchant's answer to a chargeback: re-presenting the charge to the card network with evidence that the sale was legitimate. In a hotel that evidence is the check-in record, the accepted cancellation policy, the folio and the guest correspondence. Most cases are lost by missing the deadline, not by lacking a case.

Example The hotel submits the signed check-in record and the non-refundable rate accepted at booking, and wins the chargeback back.