A chargeback is the forced reversal of a payment that the customer's bank runs when they dispute a card charge. If the booking goes wrong or is contested, the hotel can lose money it had already collected and pay a fee on top. Handling payments and cancellations well is the best defence against them.
Example The guest disputes the charge with their bank and the hotel takes a chargeback that pulls back the stay's amount.
The non-refundable rate is paid upfront and is not returned if the guest cancels or fails to show. In...
OperationsA no-show is a booking that never turns up and never cancels in time. The hotel is left with an empty room...
Marketing and CROBooking abandonment is when a guest starts booking on the website and leaves before paying. It measures the...
OperationsOverbooking is selling more rooms or seats than exist, betting that cancellations and no-shows will happen....
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