A chargeback is the forced reversal of a payment that the customer's bank runs when they dispute a card charge. If the booking goes wrong or is contested, the hotel can lose money it had already collected and pay a fee on top. Handling payments and cancellations well is the best defence against them.
Example The guest disputes the charge with their bank and the hotel takes a chargeback that pulls back the stay's amount.
Booking abandonment is when a guest starts booking on the website and leaves before paying. It measures the...
OperationsFriendly fraud is a card dispute filed by the legitimate cardholder over something they did buy. No stolen...
OperationsA no-show is a booking that never turns up and never cancels in time. The hotel is left with an empty room...
OperationsThe non-refundable rate is paid upfront and is not returned if the guest cancels or fails to show. In...
Hotel technologyA PSP is the provider that processes the hotel's card payments and connects it to the Visa or Mastercard...
OperationsRepresentment is the merchant's answer to a chargeback: re-presenting the charge to the card network with...
CommercialA success fee is a price you only pay if the vendor delivers the result. No fixed fee, no lock-in: the vendor...
Notitur is an independent digest. It is not the official site of any brand mentioned. Content is editorial and produced with AI assistance and editorial review, and may contain errors. Verify anything important with the original source. This is not financial, legal or investment advice. Some links or blocks may be sponsored or affiliate. Trademarks belong to their owners. You can unsubscribe at any time with one click, and you can request access or deletion of your data at notitur.com/contact.
The daily brief
One sharp travel-industry brief a day. Free.