A PSP is the provider that processes the hotel's card payments and connects it to the Visa or Mastercard networks. It is who receives the chargeback notice and who sets the clock for responding. Adyen, Stripe, Checkout.com or Redsys are examples. Switching PSP affects reconciliation, fees and how disputes reach you.
Example The booking engine charges through the PSP, and it is the PSP that tells the hotel a chargeback is open with seven days to reply.
A chargeback is the forced reversal of a payment that the customer's bank runs when they dispute a card...
DistributionA booking engine is the tool that lets guests book directly on the hotel's own website. It shows...
Hotel technologyAn API is the door through which two programs talk and pass data with no human in the middle. In a hotel it...
Hotel technologyA customer data platform pulls everything you know about each guest into one place, whether it comes from the...
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