A success fee is a price you only pay if the vendor delivers the result. No fixed fee, no lock-in: the vendor takes a percentage of what is recovered or generated. In hotel tech it shows up in debt recovery, card disputes and some demand agencies. Its real advantage is not the saving, it is that you can trial it without a purchasing committee.
Example The vendor charges 20% of every chargeback it wins. If it wins none, the hotel pays nothing.
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