A chatbot is a program that converses with the guest by text or voice to solve questions or guide a booking. The old ones followed rigid scripts, today's use language models and sound natural. Done well it takes load off the front desk and answers at any hour.
Example The website chatbot answers at 3am whether the hotel allows pets and offers to book direct.
A large language model is an AI trained on huge amounts of text that predicts the next word and with that...
AI and automationRAG is the technique of feeding a language model your own documents so it answers from them instead of from...
Hotel technologyGuest messaging is direct communication over WhatsApp, SMS or chat before, during and after the stay. It is...
AI and automationNatural language processing is the branch of AI that lets a machine understand and produce human language. It...
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