The travel industry, digested. Curated opinion on hotels, airlines, OTAs and travel-tech.
Read → Bret Taylor predicts AI agents will own the customer conversation, while Uber expands its hotel and flight offering at the Skift Global Forum.
Read → Architect Gjergji Shkurti designs Million Goods' second store in Fort Greene: bar, retail and high fidelity under one roof. The lesson for the travel sector is clear.
Read → Sébastien Bazin calls the decision on an Ennismore IPO complex and still hasn't said where the capital to grow the brand in the U.S. will come from.
Read → Skift points out that sustainability targets in travel fall short: they measure direct emissions and ignore value chain impact. Systems that include everyone are the way to close that gap.
Read → Expedia is eliminating 58 jobs in Washington, with executive and data science positions among those affected, and the reorganization also reaches Illinois and Florida.
Read → Skift lands on a simple, very profitable idea: whoever invests on behalf of the asset owner ends up building a different kind of loyalty in the end guest.
Read → Intrepid's co-founder wants American customers to travel closer to home to cut flight emissions. It is a test of whether culture matters more than distance.
Read → Skift hits the nail on the head: the connected trip promised by platform CEOs doesn't survive the first real disruption.
Read → Iberia's deal with its pilots locks down the Madrid hub. Hotel AI falls short: 92% of calls fail to capture guest details.
Read → A Revinate report based on 308 mystery calls shows which guest queries AI can handle and which still need a human on the line.
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The daily brief
One sharp travel-industry brief a day. Free.