The travel industry, digested. Curated opinion on hotels, airlines, OTAs and travel-tech.
Read → A study with over 500 participants makes it clear that resolving the problem quickly matters more than any compensation, and that money only rebuilds trust when a person hands it over.
Read → Tewolde Gebremariam opens his tenure with an unglamorous message: safety, reliability and profit. That is exactly what the airline needs to hear.
Read → Aimbridge Hospitality will manage ten select-service Hilton, Marriott and Hyatt hotels across seven US states for the joint venture between Prospect Ridge and Fulcrum.
Read → Hospitality Net has published a practical guide to kick off personalisation in hotels. My take: without clean data, AI only speeds up the noise.
Read → The LVMH-linked fund is putting capital into how people spend their free time and is becoming one of the sector's most relevant investors.
Read → Accor AI chief Nicolas Maynard warns that scaling artificial intelligence across Europe is harder than piloting it. His bet, still, is autonomous agents.
Read → Carnival skips the premium race and goes for affordable pricing and multigenerational families, according to Skift.
Read → HEDNA and the AI Hospitality Alliance publish a free catalogue with 109 AI use cases across 39 hotel systems. Finally something concrete.
Read → FHS World 2026 gathers over 200 investors managing 5 trillion dollars in Dubai. The easy-money era in hospitality is over, and that is good news for anyone who can actually manage an asset.
Read → AI enters daily hotel and airport operations while corporate rates for 2027 already have a number. Today's brief.
The daily brief
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The daily brief
One sharp travel-industry brief a day. Free.