The travel industry, digested. Curated opinion on hotels, airlines, OTAs and travel-tech.
Read → The Destination AI Summit makes it clear: the apocalypse talk is out, and real pilots in back office and distribution are in.
Read → Skift highlights the political side of tourist taxes: they are raised on the people who cannot vote out the officials spending them.
Read → Twilio puts a number on the big hole in travel AI: 70% of consumers walk away when the assistant loses context. Milan, meanwhile, lifts GOPPAR 34% on the Winter Games.
Read → A Twilio study for APAC shows that lost context in AI interactions drives guests away. The root cause sits in the hotel's fragmented guest data.
Read → A survey of more than 200 security leaders puts AI governance as the top friction point for hotel CISOs heading into 2026.
Read → Eva Papadaki opens a space in the Gazi district where you can work, eat, sleep and even discover an object. Hybrid hospitality keeps gaining ground.
Read → Cruise lines and big events are handing influencers VIP access to reach younger audiences. The play works, but it triggers pushback from those who paid for the ticket or cabin.
Read → Mews launches native Guest Messaging and Automations, with AI resolving 80% of routine queries and the GM setting the workflow.
Read → 91% of hotel chains already use AI but only 28% have an enterprise-wide strategy. Choice buys Harvest Hosts for $130 million and Minor redesigns Vietnam.
Read → AI alignment platform Bonafide names Tim Sullivan Chief Growth Officer to scale sales, marketing and partnerships as agentic commerce tightens its grip on travel.
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The daily brief
One sharp travel-industry brief a day. Free.