Uma Ubud centralises F&B with Shiji's cloud POS

The COMO Uma Ubud resort in Bali has deployed Shiji's Infrasys cloud POS to unify its entire food and beverage operation, as reported by Hospitality Net. The goal: stop running each outlet as an island and start working from a single view of orders, tables and checks.

What they are after is specific. Fewer order mistakes, digital tickets, real-time information and a team that doesn't lose half an hour reconciling dockets by hand. When the POS stops being a glorified till and becomes a cloud tool, the person serving can look at the guest instead of the screen. That's the pitch Shiji sells and, in my view, the only one that justifies this kind of migration at a boutique resort.

The interesting bit isn't the software brand. It's the logic: independent hotels with several restaurants, bars and room service have grown used to systems that don't talk to each other. If Uma Ubud gets kitchen, floor and front desk looking at the same screen, the guest feels a faster service and the hotel gains data to tune menus and pricing. The boring side of F&B, the one that never makes the photos, is exactly what holds the experience together.