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The daily brief
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Read → A review of 129 studies shows hotel robot deployments deliver operationally but dent staff engagement when the human side is ignored.
Read → Today is about quiet infrastructure: robots that stopped being a gimmick, Hilton's CTO with Uber DNA, agentic booking leaving agencies out, and AI traffic that still doesn't convert.
Read → A survey of more than 200 security leaders puts AI governance as the top friction point for hotel CISOs heading into 2026.
Read → Mews launches native Guest Messaging and Automations, with AI resolving 80% of routine queries and the GM setting the workflow.
Read → 91% of hotel chains already use AI but only 28% have an enterprise-wide strategy. Choice buys Harvest Hosts for $130 million and Minor redesigns Vietnam.
Read → A study with over 500 participants makes it clear that resolving the problem quickly matters more than any compensation, and that money only rebuilds trust when a person hands it over.
Read → Hospitality Net has published a practical guide to kick off personalisation in hotels. My take: without clean data, AI only speeds up the noise.
Read → AI enters daily hotel and airport operations while corporate rates for 2027 already have a number. Today's brief.
Read → EXPO Real in Munich brings hoteliers and developers together to debate how facial recognition and frictionless booking are reshaping distribution.
The daily brief
One sharp travel-industry brief a day. Free.
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The daily brief
One sharp travel-industry brief a day. Free.