
Last week at Phocuswright Europe 2026 in Barcelona, the cat was out of the bag: agentic commerce is no longer sci-fi. According to Microsoft's Pablo Laucirica, the industry must jump on the agentic web, where AI makes booking decisions for us without human intervention. Details are here.
Booking.com and Google are already building this tech. In corporate travel, smart agents work especially well because they handle structured data (flights, hotels, schedules). But watch out: mass adoption needs trust and security in automated transactions. The digital shift, they say, will be as big as Google's impact on travel distribution 20 years ago.
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The daily brief
One sharp travel-industry brief a day. Free.