Artificial IntelligencePublished July 9, 20261 min read

AI-generated itineraries are flawed: travel agents are sounding the alarm

JSBy Joan SanzCurated by Joan Sanz. · July 9, 2026 · Follow on LinkedIn

Voice reading · ~1 min

Travel agencies are flagging a worrying increase in itineraries generated by artificial intelligence that arrive with multiple flaws in logic, impossible timings, and unfeasible connections. Dit Gestión has warned that more clients are showing up with AI-made proposals, from ChatGPT or similar tools, that agents have to dismantle and rebuild from scratch.

Typical mistake: flights that don't exist, hotels that aren't bookable on those dates, or transfers with only two hours to switch airports in a city like London.
The risk: travelers blindly trust the AI, book on their own, and end up with a massive mess with no coverage.

As the agency alert makes clear: generative AI is a brainstorming tool, not a substitute for real product knowledge. Geographic awareness, destination experience, and supplier negotiation remain human work. Believing a machine can build the perfect trip is a mistake we, as professionals, fix every day.

Quick questions

Why do AI-generated itineraries fail?

Because generative models hallucinate times, airlines, and real availability. AI can't tell fact from fiction unless trained on live booking APIs.

What are the most common errors?

Impossible connections (e.g., a 40-minute layover at a major airport), nonexistent hotels, or unrealistic prices. They also mix airlines that don't codeshare.

Should I stop using AI to plan travel?

No, but use it as inspiration, not as a final plan. Always check with a professional before buying. AI gives ideas but doesn't guarantee real logistics.

How can I spot an AI-generated itinerary?

It often has vague details ("a central hotel"), round times (10:00-18:00), and lacks flight codes or confirmation numbers. Humans add nuance that AI misses.

What are agencies doing about this trend?

They are educating clients: explaining that AI doesn't replace their expertise. Many offer a quick review service for AI-generated itineraries, fixing them before booking.

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