The travel industry, digested. Curated opinion on hotels, airlines, OTAs and travel-tech.
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The daily brief
One sharp travel-industry brief a day. Free.
Read → McKinsey points out that booking has stopped being the end of the purchase journey. For hotels and OTAs, that changes how the funnel is measured and when you can still influence travelers.
Read → 58% of travelers pick free cancellation even when it costs more. Booking anxiety rules the checkout and nonrefundable rates keep losing.
Read → Blastness pushes hotel payments, Wyndham scales Sports Illustrated Resorts, Iberia Express lifts Balearics capacity to 200 weekly flights and Airbnb cools the agentic booking hype.
Read → Agencies and AI agents use guest data to push room upgrades, breakfast or late check-out before the hotel ever gets in touch with the guest.
Read → In August, hotels in the region lost guests, but Zamora and Valladolid moved the other way. The data and my take.
Read → Every new layer of travel tech doesn't erase the previous middleman, it swaps him for another. The useful question is who charges for the transaction.
Read → Tech was supposed to cut out the middleman, but in travel it just swaps one for another. Whoever aggregates supply and fixes the mess still gets paid.
Read → Skift highlights the political side of tourist taxes: they are raised on the people who cannot vote out the officials spending them.
Read → Vrbo raises host commissions, Booking tests Lola with a double-sided fee model, Expedia cuts 58 jobs and non-room revenue grows 35%.
The daily brief
One sharp travel-industry brief a day. Free.
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The daily brief
One sharp travel-industry brief a day. Free.