True innovators this summer aren't the priciest hotels
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Summer brings a flood of mega-openings and suites that cost more than a flat. But Skift's pick of innovators in travel and hospitality goes the other way. It's about who gets the small decisions right, not who spends the most.
My read: in a market full of offers, luxury is no longer a hot tub with a view. Real luxury is anticipating what the guest needs before they ask. That takes judgment, not budget.
What stands out this summer is a focus on human judgment over raw spending. Boutique or chain, Skift argues, exceptional service comes from knowing when to break the rules and when to stick to them.
My advice? Skip the most expensive list. Study the smart ones, which aren't always the same. And if you're in operations, ask yourself: what decision can I make today that becomes a story a guest tells?
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