# Spotnana targets servicing costs cut in half

Canonical-URL: https://notitur.com/en/digest/spotnana-ai-servicing-cancellations-refunds
Text-Version: https://notitur.com/en/digest/spotnana-ai-servicing-cancellations-refunds.txt
Markdown-Version: https://notitur.com/en/digest/spotnana-ai-servicing-cancellations-refunds.md
Language: en
Published: 2026-09-19T13:16:11.103Z
Modified: 2026-09-19T13:16:11.103Z
Author: Joan Sanz
Topics: Artificial Intelligence
Summary: Spotnana's CEO takes his thesis to Skift Global Forum: the money is after the booking, not in search.

## Article

The whole industry stares at search and booking. According to [Skift](https://skift.com/2026/09/19/skift-global-forum-preview-spotnana-ceo-after-booking-servicing/), Spotnana CEO Steve Singh heads to Skift Global Forum with a different thesis: the real business sits in what happens once the customer has paid. His platform uses AI to handle cancellations and refunds, and Singh argues servicing costs can fall by **as much as 50%**. That number matters in a sector running on thin margins.

Think about what that means on a live account. Cancellations, date changes, refunds, last-minute issues: manual, repetitive, expensive work, often split across teams that don't talk to each other. That is where AI can deliver a clear return, far more than in promising the perfect trip.

My read: whoever treats servicing as a cost centre and automates it with discipline keeps margin that today leaks away managing the hangover of every booking. The awkward question is how many agencies and OTAs can afford to keep doing it by hand.

## Sources

- Skift: https://skift.com/2026/09/19/skift-global-forum-preview-spotnana-ceo-after-booking-servicing/

## Citation

Spotnana targets servicing costs cut in half. Notitur. 2026-09-19. https://notitur.com/en/digest/spotnana-ai-servicing-cancellations-refunds